The first thing my son (Garret, 13) notices when we sit down is, in his words, “a restaurant that doesn’t have comment cards on the tables must not care much about what it’s customers think.” Everyone agreed, and he’s right.

Do we really want to know what people think? How do we help them know that we do?

This place didn’t appear to want to know. At MapleGrove we have what we call a “Connection Card.” Every person is handed one as they enter the auditorium, at every service. You would be amazed how many first time visitors give us their name and address, and how many people write their comments.

In our opinion, if people know we care what they think they start to believe that we really do care about them. We can’t always do what people suggest, but many times we hear things that really help us.

There are other benefits too – you can read about one here.

:Dean

here’s the card: