One of my new favorite restaurants is Red Robin. Not because of their Royal Red Robin Burger(R)…
“This is the aristocrat of all burgers because we crown it with a fresh fried egg. In addition, topped with three strips of hickory-smoked bacon, American cheese, crisp lettuce, tomatoes and mayo.”
… but because of their attitude about service.
The first time someone visits your church shouldn’t be the last, but in our efforts to help someone feel welcome we can often do just the opposite. It’s kind of like the pushy salesmen – the harder you try the further you push them away.
Take a look at a couple ways people tend to separate themselves from visitors when their real intent is to get closer.
Took the family out to eat the other night. We were splurging a little, since we didn’t have much in the house to eat, or the time to think about it much before 9p, so what the heck.
The first thing my son (Garret, 13) notices when we sit down is, in his words, “a restaurant that doesn’t have comment cards on the tables must not care much about what it’s customers think.” Everyone agreed, and he’s right.
Do we really want to know what people think? How do we help them know that we do? Read more…